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RxAdvanced: Leadership and Communication

CE Credits: 9 Hours | Course Expiration: March 30, 2024
Price: $199

The daily life of a pharmacist is anything but routine. Beyond the dispensing roles and clinical expertise, a successful pharmacist faces a range of complex personal interactions that call for more than drug therapy competence. Every pharmacist must be an expert communicator and leader, ready to have effective conversations with patients, physicians, healthcare professionals, team members, and managers.

Even the best leadership and communication training offered in pharmacy school is not enough to give pharmacists the depth and breadth of soft skills needed to meet the day-to-day rigors of today’s pharmacy.

The nation’s top pharmacies prime their pharmacists for peak performance with extra training in human skills that foster success.

Access to this program is valid for 12 months from date of purchase. Courses must be completed before access expires.

 

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Designed by Pharmacists for Pharmacists

Guided by the expressed needs of busy pharmacists, we created RxAdvanced: Leadership and Communication to cover the gamut of everyday interactions pharmacists have as they build relationships and lead others.

RxAdvanced: Leadership and Communication addresses every audience connected with pharmacy operations, including:

  • Patients and caregivers
  • Physicians and other members of the healthcare team
  • Pharmacy technicians and other team members
  • Managers at all levels of the organization

What to Expect from RxAdvanced: Leadership and Communication

Pharmacists who take this online training will learn in an engaging, interactive format that offers nine hours of CE credit from an ACPE-accredited provider. For convenient access, the program is available to participants 24/7.

In exchange for their study, pharmacists will improve confidence and reduce the anxiety they may have in dealing with patients, healthcare providers, and pharmacy team members and colleagues—all in a fast-paced atmosphere.

In this multi-part program, pharmacists will find:

  • Scenarios, case studies, and self-assessments that unite practice with experience
  • Quizzes that measure mastery of the content
  • Reference tools to refresh skills later
  • Proven, time-tested principles of effective leadership and communication
  • Emphasis on skills that build emotional intelligence and empathy
  • A self-guided format

Course Curriculum

Strengthening Your Communication Skills
Learn best practices for verbal, nonverbal, and written communication. Case studies demonstrate active listening, being open to others, and recognizing medical jargon.
ACPE Course Number: JA0006454-0000-21-2221-H04-P
CE Credit: 1 hour

Addressing Patient Needs Through Effective Communication
Learn best practices for achieving patient-centeredness, providing empathetic care, discussing sensitive topics, delivering good customer service, and managing conflict with patients.
ACPE Course Number: JA0006454-0000-21-2222-H04-P
CE Credit: 1 hour

Optimizing Communication With Diverse Populations
Learn best practices for communicating with older patients, Deaf or hard-of-hearing patients, blind or visually impaired patients, culturally diverse patients, patients with language barriers, LGBTQIA+ and gender-diverse patients, and patients with low health literacy.
ACPE Course Number: JA0006454-0000-21-2223-H04-P
CE Credit: 1 hour

Engaging and Motivating Patients During Consultation
Learn best practices for patient education by using the spirit, principles, and techniques of motivational interviewing to improve adherence and patient outcomes.
ACPE Course Number: JA0006454-0000-21-2224-H04-P
CE Credit: 1 hour

Collaborating and Communicating With the Healthcare Team
Learn best practices for using effective communication methods in the workplace, ways to manage conflict, and strategies to promote teamwork.
ACPE Course Number: JA0006454-0000-21-2225-H04-P
CE Credit: 1 hour

Developing Your Leadership Skills in the Pharmacy
Learn best practices for developing leadership skills in the workplace.
ACPE Course Number: JA0006454-0000-21-2226-H04-P
CE Credit: 1 hour

Improving Work Relationships by Managing Up
Learn best practices for implementing the managing up process to improve your work relationships.
ACPE Course Number: JA0006454-0000-21-2227-H04-P
CE Credit: 1 hour

Sharpening Your Training and Mentoring Skills
Learn best practices for achieving excellence, using effective communication and leadership skills, and implementing teaching, assessment, and feedback methods when training and mentoring a learner.
ACPE Course Number: JA0006454-0000-21-2228-H04-P
CE Credit: 1 hour

Providing Effective and Constructive Feedback
Learn best practices for providing effective and constructive feedback by exploring different feedback models, differentiating feedback from evaluations, and identifying tools to overcome common feedback challenges.
ACPE Course Number: JA0006454-0000-21-2229-H04-P
CE Credit: 1 hour

 

Leading and Communicating for Better Patient Care

Today’s evolving healthcare system gives pharmacists an influential role within a patient’s healthcare team. Pharmacists are often the first resource many patients turn to for expert advice about common ailments and chronic disease management.

The extensive education pharmacists receive in pharmacy school qualifies them to oversee medications, discuss safety, and manage side effects with patients. This program augments their education by delivering effective leadership and communication skills for their integral roles in Medication Therapy Management, outreach, and other collaborations with physicians aimed at assessing patients and improving patient care.

Pharmacists also learn how to share clear, digestible healthcare data with patients from various cultures, generations, and backgrounds. They learn how to express empathy and compassion when conveying sensitive information. Completion of the program gives pharmacists prowess with conducting meaningful patient counseling, motivational interviewing, and communicating effectively within the healthcare team.

RxAdvanced: Leadership and Communication trains pharmacists for the gamut of patient-focused and provider-facing interactions, including:

  • Building persuasive rationales for therapeutic suggestions
  • Identifying opportunities to offer helpful patient advice and preventive care
  • Developing sustained awareness of interpersonal impact
  • Managing written, verbal, and non-verbal communication in a dynamic environment
  • Collaborating with healthcare providers to promote health and prevent errors

Leading and Communicating for Business Results

Behind the scenes, pharmacists lead a myriad of business functions, from resolving conflicts between employees, to getting multiple tiers of management onboard with the need for additional resources. Highly trained pharmacists solve operational problems, mentor and coach other members of the pharmacy team, and help people adapt to change.

RxAdvanced: Leadership and Communication equips pharmacists to be effective leaders who drive practice change and optimize patient care by:

  • Building stronger relationships with team members and other healthcare partners
  • Giving constructive performance feedback to employees
  • Initiating clear communication with physicians and other healthcare providers
  • Responding to information provided by other healthcare providers
  • Adapting leadership styles for various circumstances
  • Actively listening to understand

Key Benefits

As your training partner, TRC Healthcare delivers:

  • Relevant, all-inclusive education in leadership and communication, targeted for a pharmacist’s daily work
  • Cost-effective training
  • Enhanced skills that help pharmacists advance their careers, manage rapid change, and avoid burnout that can influence turnover
  • Regular updates that reflect the highest industry standards

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